PRIVACY POLICY

MOTOFIX GARAGE SERVICES PVT. LTD. ( ‘My Motor Garage’ ) respects your privacy. Hence created our policies and procedures on the collection, use and disclosure of your information when you use the company’s service and tells you about your privacy rights and how the law protects you according to Information Technology ACT and the applicable rules in country ‘India’. We use your personal data to provide and improve the services. When you download our product or use of the product or make any registration to use our product and  it’s services through our platform like website ( www.mymotorgarage.com), mobile application and all other associated services with the help of any electronic device such as mobile, tablet, computers and etc., You agree and accept to the collection and use of information in accordance with this privacy policy.

Please read this Privacy Policy carefully before using our platform like website or mobile application and associated services through any online or offline mode along with the Terms and Condition of Use provided on the mobile application and website. This privacy policy is hereby incorporated in the Terms and Conditions of Use. If you have additional questions or require more information about our privacy policy, do not hesitate to contact us and if you don’t agree with the Terms and Conditions of Use in our privacy policy then do not use our product and it’s services.

Privacy policy is a legal agreement between users (individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service or Subscribed service center / provider means Mechanic/ Garage or Garage Owners/ Service Center or Service Center’s owner and their staff ) of MOTOFIX GARAGE SERVICES PVT. LTD. ( ‘My Motor Garage’ ) and the Owners of company.
Currently MOTOFIX GARAGE SERVICES PVT. LTD. ( ‘My Motor Garage’ ) is serving only in India, hence company will not be responsible or accountable for anybody or any type of operation outside India.

Interpretation & Definitions
Interpretation
Some used words in this policy have some meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
Account: means a unique account created for you when you download company’s product and make registration / register yourself to access our Service or parts of our Service.
Affiliate:  means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Application: refers to MOTOFIX GARAGE SERVICES ( ‘My Motor Garage’ ), the software program provided by the Company
Company: (referred to as either "the Company", "We", "Us", "Our" or “ Company” in this Agreement) refers to MOTOFIX GARAGE SERVICES  ( ‘My Motor Garage’),.
Cookies: are small files that are placed on your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country: refers to: India
Device: means any device that can download software program or application or access the Services such as a mobile, tablet, computer, a cellphone or a digital tablet, etc.
Personal Data: is any information that relates to an identified or identifiable individual.
Product or / and Service: refers to the Mobile Application or the Website or both.
Third-party Social Media Service: refers to any website or any social network website through which a User can log in or create an account to use the Service.
Usage Data: refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website: refers to MOTOFIX GARAGE SERVICES, accessible from http://www.mymotorgarage.com
You or your or user : means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Subscribed Service Centers/ Providers ( Mechanic/ Garage or Garage Owners/ Service Center / Service Center’s owner): means the individual accessing, using and providing the Services, or the company, or other legal entity on behalf of which such individual is accessing, using and providing the Services, as applicable through company’s platform. ( Note : Subscribed Service Centers / Providers are also falls under the category of users of MOTOFIX GARAGE SERVICES ( ‘ My Motor Garage‘ )).

1. Changes or Updations to privacy policy
MOTOFIX GARAGE SERVICES PVT. LTD. ( ‘My Motor Garage’ ) has all rights to update or change privacy policy whenever our all platforms needs changes or updations in features and functionalities for the improvement of our services. Whenever revised policy will upload on company’s platform, all users will be notified by notifications in application, website and email. Continuation for the use of our product, platforms and services, etc. from users will signify user’s new or updated terms and conditions of use in privacy policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

2. MOTOFIX GARAGE SERVICES PVT. LTD. ( ‘My Motor Garage’) collect Data or Information from users
While using our services like download and registration / subscription to our product (website and mobile application), we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you and provide related services to you for which you downloaded / accessing and using our product. Personally identifiable information may include, but is not limited to:
A.    Email address
B.    First name and last name or full name
C.    Phone number / mobile number
D.    Address, State, Province, ZIP/Postal code, City
E.    Money transaction related information when user subscribe or use any offers, discounts and any type of debit or credit operations in wallet
F.    Vehicle make, model and number
G.    Country, State, City, Pin code
H.    Government recognized ID proof ( Adhar Card) for verification of name and address

Data Usage or log information
Usage Data is collected automatically when using the website, mobile application and services. Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.
Information from Third-Party Social Media Services
The Company allows you to create an account and log in to use the Service through the following Third-party Social Media Services:
•    Google
•    Facebook
•    Twitter
•    LinkedIn
If you decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.
You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Information Collected while Using the Application
While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:
Information regarding your location
Pictures and other information from your Device's camera and photo library
We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server or it may be simply stored on Your device.
You can enable or disable access to this information at any time, through Your Device settings.

Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
•    Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
•    Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

3.    Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:
•    With Service Providers of Company: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
•    With Subscribed Service Centers / Providers: We may share Your personal information with Subscribed Service Providers of our platform MOTOFIX GARAGE SERVICES PVT. LTD. ( ‘My Motor Garage’ )
•    For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
•    With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
•    With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
•    With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
•    With Your consent: We may disclose Your personal information for any other purpose with Your consent.

4. Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Otherwise we will delete your personal data in 60 days after your request for the service of data deletion.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

5. Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

6. Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

7. Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
•    Comply with a legal obligation
•    Protect and defend the rights or property of the Company
•    Prevent or investigate possible wrongdoing in connection with the Service
•    Protect the personal safety of Users of the Service or the public
•    Protect against legal liability

8. Security of Your Personal Data
Technical and administrative measures are implemented to help protect Personal Information and other data on our servers from unauthorized access, loss, or alteration. Our website site is operated using secure Internet connections, using SSL (Secure Sockets Layer) encryption, to protect your all important information and data .The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We can not guarantee its absolute security.

9. Children’s Privacy
Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

10. Links to other websites
Your Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

11. Communications via phone call, SMS and by using features of platform of Company
It includes all types of communications or conversations between all users, subscribed service providers (Mechanic/ Garage Owners/ Service Centers Owner) on our platform and  MOTOFIX GARAGE SERVICES PVT. LTD. ( My Motor Garage). When you use certain features on our portal / platform. Our service facilitates communication to or between all users, subscribed service providers and company on our portal through messages, phone call and one-to-one / one to all / all to one chatting. Our platform exchange and share required information between subscribed service provider and user to complete the one and only task of vehicle service and repair which can be contained personal information ( such as name, address, Mob. No and vehicle details ). As we don’t offer or operating in any personal or private chat or communication and also don’t support to any discussion except the subject of vehicle service and repair. Company has rights to monitor and record on all types of communication throughout the MOTOFIX GARAGE SERVICES PVT. LTD. ( My Motor Garage) platform and if there is any violation of rule and law so we may immediately terminate such usage. Company will send SMS, Phone call and email to inform users about services/new services, offers, discounts and all other important things which might be useful to make things more user-friendly and easy to access.

12. Copyright, Trademarks and other Intellectual Property Rights
The contents of the website, including but not limited to logos, trademarks, trade-names, text, images, graphics, sound, animation, video files, services and products and their arrangement on the website are proprietary to MOTOFIX GARAGE SERVICES PVT. LTD. ( My Motor Garage) and subject to intellectual property protection. No content of the website may be reproduced, copied, transferred, published, distributed, modified, reposted, or placed onto other websites or documents, without prior written authorization. All intellectual property rights contained in the website, including copyrights, trademarks, trade secret and patent rights, are reserved and any use without prior written authorization from the respective owner is strictly prohibited. Nothing contained on the website shall be construed as granting any express or implied license or right to use our intellectual property.

13. Users
Users may create their profile on MOTOFIX GARAGE SERVICES PVT. LTD. ( My Motor Garage) portal by describing their Name with other required details. Some of the information asked while registering profile and some after completion of registration of profile are mandatory which will make user verified.
Once user created his/ her profile, user can access and use our website and mobile application to book Subscribed Service Center for their vehicle service and repair and to get and use all services provided by Subscribed Service Center and by company as well.

14. Subscribed Service Centers / Providers (Mechanic / Service center owner / Garage owner and their staff )
Mechanic / Service center owner / Garage owner and their staff may create their profile on MOTOFIX GARAGE SERVICES PVT. LTD. ( My Motor Garage) portal by describing their Mechanic Shop Name / Service center name / Garage Name with other required details. Some of the information asked while registering profile and some after completion of registration of profile are mandatory which will make Mechanic shop / Service center / Garage verified.
Placed Booking orders for vehicle service and repair will be completed by subscribed Mechanic / Service center owner / Garage owner and their staff on  platform of MOTOFIX GARAGE SERVICES PVT. LTD. ( My Motor Garage)  .
We do share the email phone numbers, addresses, vehicle details and location to reach the User for their vehicle pick-up / drop and service and repair . These Technicians are not allowed to use Personally Identifiable Information except for the purpose of providing Vehicle Services like SERVICE and REPAIR, door-step service Pick-up / drop and other vehicle related services and support.

15. User’s consent, approval and rights
When you or user or subscribed service centers / provider download, register and use of our product and use it’s services, you or user or subscribed service center / provider provide your consent thoughtfully for providing all types of information about you asked to fill or submit with us and how it will be process further to carry out company’s operations which are clearly mentioned in privacy policy. Use of our product and it’s services is considered as your approval for work policies and procedures to perform company, business and our product related operations. As You have a right to download and use of our product and it’s services and access of available data on our platform, you also have right for not to provide information asked by company. If you want to withdraw your consent for any way by which company processing or using your information ( Such asYou may request additional information about, the purpose of the processing, the categories of personal data concerned, who else outside the company might have received the data from the company, what the source of the information was and how long it will be stored. ). Denial for information requested by company can make our product or some services or some features useless or non-working mode. If you think, there is any other thing to execute which can be considered as your right, please contact us .

16. Questions, concerns, complaints
If you have any questions regarding your personal information,
If you have any questions about your rights and want to execute it
If you have any concerns
If you are facing any difficulties in use of product and services
If you have any complaints,
please contact us by sending an email on contact@mymotorgarage.com